Justin Benoit wasn’t happy when the valet at Caesar’s Palace told them that someone else had picked up his rental BWM car. He was told them he was pretty sure he didn’t, but they insisted in fact he had picked it up only an hour before. Now he’s trying to figure who took the car, and Caesar’s isn’t being that helpful
“It makes you wonder what exactly went on because they won’t show me footage, or nothing like that. So it’s just mind-boggling to me, confusing and frustrating at the same time,” Benoit told Channel 13.
Turns out that this isn’t all that uncommon and the Nevada Supreme Court has ruled already that customers can sue valets for stolen cars.
What if your car is broken into or stolen?
Next time you valet, check the back of your ticket. Chances are, it’s plastered with disclaimers that claim to absolve the company of responsibility if your car falls into the wrong hands.
Most of the legal mumbo jumbo won’t hold up in court. Legally speaking, leaving your car at the valet is considered a bailment — the transfer of personal property to someone for safekeeping — and it is the responsibility of the person in charge to keep it safe while under their care.
That said, the caretaker’s responsibility extends only to property he or she is aware of — such as the vehicle — and doesn’t usually apply to valuables left in the car. If you have valuables, notify the attendant and ask to leave the items in a hotel safe during your visit.